Privacy Policy

1. Introduction
Mistica is committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal data in compliance with UAE Data Protection Law (Federal Law No. 45 of 2021).

2. Data Collection
We collect personal data that you provide to us directly, such as when you sign up for our newsletter, make a purchase, or contact customer service. This may include your name, email address, phone number, and payment information.

3. Use of Personal Data
We use your personal data for the following purposes:

• To process your orders and deliver products.
• To communicate with you regarding your purchases and our services.
• To send you promotional material, including marketing emails, if you have opted in.
• To improve our website, products, and services.

4. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with trusted third parties, such as payment processors and delivery services, only when necessary to complete transactions. All data sharing will comply with the UAE Data Protection Law.

5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and analyse web traffic. You can manage your cookie preferences through your browser settings.

6. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or destruction.

7. Your Rights
Under the UAE Data Protection Law, you have the right to access, correct, and request the deletion of your personal data. You may also withdraw your consent to receive marketing communications at any time.

8. Retention of Data
We will retain your data only as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements.

9. Contact Us
For questions about this privacy policy or to exercise your rights, please contact us at hello@misticaworld.com.